FREQUENTLY ASKED QUESTIONS
1. Shipping & Delivery
Do you ship worldwide? Is shipping free?
Yes, we ship to most countries worldwide. Orders over $70 USD qualify for free shipping. Delivery times may vary depending on your location and local customs.
How long does delivery take?
Orders are processed within 2–5 business days before dispatch. Standard delivery then takes 6–10 business days, so please allow up to 15 business days in total. Occasional delays may occur during peak periods or due to customs processing.
How do I track my order?
Once your order ships, you'll receive an email with a tracking link. You can also check your order status anytime on our Track Order page.
My order hasn't arrived — what should I do?
Email us at info@kasumihome.com with your order number and we'll look into it right away.
2. Orders & Payment
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order?
If your order hasn't shipped yet, contact us as soon as possible and we'll do what we can. Once it has shipped, we're no longer able to change or cancel it — you're welcome to start a return once it arrives.
I entered the wrong shipping address. What do I do?
Contact us right away with the correct address. We can usually update it before the order ships; once it's shipped, we're unable to redirect it.
Will I receive a confirmation email?
Yes — you'll get an order confirmation immediately after checkout, and a separate email with tracking details once your order ships.
Do I have to pay customs or import duties?
Depending on your country, customs duties or import taxes may apply upon arrival. These charges are the responsibility of the recipient.
3. Product, Installation & Compatibility
Does my lamp come with a bulb?
This varies by product — check the "Bulb Included" line in the Technical Specifications on each product page. When a bulb isn't included, the correct bulb base (E26 or E12) is listed so you can pick the right one.
Is professional installation required?
Table Lamps and Floor Lamps plug in and work right away — no installation needed. Ceiling Lighting, Wall Lighting, and Pendant Lighting are hardwired fixtures; we recommend professional installation for these.
Will the lamp work with my home's electrical system?
Products are wired to match the standard of the store you're ordering from — 110–120V for US and Canada orders, 220–240V for UK and Australian orders. You don't need to do anything extra; this is handled automatically based on your region.
Is it dimmable?
Check the "Switch Type" field in each product's Technical Specifications — some pieces use a simple in-line switch, others are dimmable or 3-way.
How do I care for my lamp?
Care instructions are specific to each product's materials and listed on the product page under "Care & Maintenance."
4. Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery on unused items in their original packaging.
Is there a warranty?
Yes — every KasumiHome product comes with a 1-year warranty covering manufacturing defects. This doesn't cover normal wear, natural material variation (see each product's Care & Maintenance), or damage from misuse.
How do I start a return?
Email us at info@kasumihome.com with your order number and we'll send you the next steps.
My item arrived damaged — what should I do?
Contact us within 3 days of delivery with a photo of the damage and your order number, and we'll arrange a replacement or refund.
How long does a refund take?
Once we receive your returned item, refunds are processed within 14 business days back to your original payment method.